FAQ

  • What software do I need?

    You can learn on any smartphone, tablet, or computer with 1) a camera and 2) a microphone. You will also need to have the free Zoom App installed.

  • Help! I can't afford classes. What do I do?

    Thats okay. You have two options: you can email us to set up a payment plan, or you can email us to apply for a scholarship. We're here to help and will work with you to find a solution that fits your needs.

  • Who will be my teacher?

    You will be assigned a teacher from our highly trained team of native English teachers.

  • What if I don't achieve my target score?

    We strive to provide thorough preparation in our test prep courses, but individual outcomes can vary based on several factors. While we aim to support your success, we cannot guarantee specific scores. For further assistance or concerns, please contact our support team.

  • What if I dont like it?

    All Speak Success classes come with a money-back guarantee. If you’re not enjoying the class or just don’t have time, email us any time before your second class for a full refund.

  • How do I pay?

    After registering for a class, you'll receive an email with payment instructions. We offer convenient payment options such as PayPal, Venmo, or a direct bank transfer.